The following manufacturer's guarantees apply to products purchased through London Brassware.
Please note, we will not entertain liability claims for damages to surface finishes resulting from the use of proprietary cleaning materials, normal wear and tear, and any damage caused as a result of misuse, negligence or faulty installation or where a product has been used for purposes other than its intended and normal use.
All products are guaranteed against manufacturing defects for a period of 12 months from the date of purchase.
Low Energy Towel Warmers are covered by the following 10 year guarantee:
Given satisfactory evidence of the date of purchase, we will, during the first ten years, replace or rectify any mechanical fault to the product as a whole without charge. After this time any fault developing in the electric towel warmers heating element will be rectified by replacing it at our works at the nominal cost to the customer of labour and materials. In this instance no attempt must have been made to dismantle the product because of the potential damage to the element rendering it un-testable. In both instances it is the responsibility of the customer to arrange and cover the costs of safe packaging and transportation to and from the workshop.
Hydronic and Dual Fuel Towel Warmers are guaranteed for five years from the date of supply.
As The Sterlingham Co. do not make the electric heaters for Dual Fuel models, in line with the element manufacturer’s warranty we will provide a replacement cartridge heater free of charge if the heater fails within one year of the date of supply.
The workmanship and quality inspection on Bath Fittings (including Washstands) enables us to offer a lifetime guarantee in the hands of the purchaser.